Privacy Statement

'IAM' means the IAM group of companies who trade as IAM RoadSmart. A list of the companies within the IAM RoadSmart Group can be obtained from us at the address below.

IAM RoadSmart is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal data.

How we use information you provide us

The IAM and affiliated local groups use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. Transfer of your records may be made between  IAM RoadSmart and its affiliated local groups. IAM RoadSmart may advise you of our driving and/or riding products that may be of interest to you. 

We store all the information you provide us, including information provided via forms you complete on our
website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.

We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used for that single transaction and then securely remove them from our files. We do not retain debit or credit card details.

Occasionally, we may also use the information we collect to notify you by post, telephone, mobile telephone, email and SMS about new or existing IAM RoadSmart services, products and special offers we think you'll find valuable.

Generally by providing the requested data you consent to IAM RoadSmart using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email.

Each time you receive marketing information or a message, you have the option to decline to receive further marketing information from us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

1.maintain the security and confidentiality of the information and restrict access to those of its own employees; 

2.use the data for the agreed purpose only and prevent it being used for any other purpose by any other party; 

3.refrain from communicating with you other than concerning the product in question; 

4.return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations. 

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

Your consent

Before you provide any data to us, we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (an example might be motoring convictions). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by IAM RoadSmart to provide and send you information about their services.